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This website maintenance contract and terms and conditions (“Agreement”) govern the provision of services and products by WP Stronk (“Provider”) through any means recognized by WP Stronk. The website, its content, and the services and products offered are owned and managed by WP Stronk. By accessing and using any part of the services and products, you (“User”) agree to be bound by the terms and conditions set forth in this Agreement.
WP Stronk offers a comprehensive range of services, including but not limited to website assistance, advice, and reporting (collectively referred to as the “Service”). The Service may involve the inclusion of advertisements necessary for WP Stronk to conduct its operations effectively. Furthermore, as part of the Service, you acknowledge and agree to receive certain communications from WP Stronk, including service announcements, administrative messages, and newsletters. These communications are considered an integral part of your subscription. Any new features introduced by WP Stronk will be subject to the terms of service (TOS), unless explicitly stated otherwise.
WP Stronk provides its services “AS-IS,” and the User is responsible for obtaining access to these services, including but not limited to acquiring an internet service provider and the necessary equipment. WP Stronk does not guarantee uninterrupted or error-free access to its services, and the User acknowledges that occasional interruptions or technical difficulties may occur.
By utilizing WP Stronk’s services, the User confirms their eligibility to enter into a binding contract under Indonesian law or any other applicable jurisdiction. The User agrees to provide true, accurate, current, and complete information about themselves as required during the subscription registration process (“Registration Data”). It is the User’s responsibility to keep the Registration Data up to date and accurate. WP Stronk reserves the right to suspend or terminate the User’s subscription and refuse to provide any services if the User provides untrue, inaccurate, outdated, or incomplete information.
By availing WP Stronk’s services or products, the User agrees to pay monthly or annual subscription fees as specified by WP Stronk. Additional fees may apply for additional services or products provided by WP Stronk or its affiliated entities. The subscription fee is prepaid based on the sign-up date, and all payments made are non-refundable. Unless the User notifies WP Stronk of their intention to cancel their subscription before the end of the current subscription period, the subscription will automatically renew. By renewing the subscription, the User agrees to pay the fee for the next subscription period. The User may cancel their subscription by providing notification through WP Stronk’s official email. WP Stronk reserves the right to change the payment terms and fees upon providing written notice to the User at least thirty (30) days in advance.
Technical support is available to the User, and they may request assistance at any time through communication channels recognized by WP Stronk. WP Stronk will make reasonable efforts to respond to support requests within 24-48 business hours. All support will be provided in accordance with the User’s subscription and WP Stronk’s standard service practices, procedures, and policies.
WP Stronk and its suppliers shall not be held liable for any damages incurred by the User, including but not limited to loss of data, loss of profit, or business interruption, resulting from the use or inability to use the materials on WP Stronk’s website. This limitation of liability applies even if WP Stronk or its authorized representatives have been notified, either orally or in writing, of the possibility of such damages. Please note that certain jurisdictions may not permit limitations on implied warranties or liability for consequential or incidental damages, and therefore these limitations may not apply to you.
WP Stronk’s website may contain technical, typographical, or photographic errors. While WP Stronk strives for accuracy, it does not warrant the accuracy, completeness, or currency of the materials on its website. WP Stronk reserves the right to make changes to the materials on its website at any time without prior notice. However, WP Stronk does not commit to updating the materials to reflect subsequent developments or information.
WP Stronk is not responsible for the contents of any sites linked to its website. The User assumes full risk and responsibility for using any linked site and acknowledges that accessing external links is done at their own discretion.
The User shall not display or use the WP Stronk trademarks (“WP Stronk Marks”) in any manner without prior written permission from WP Stronk. All logos, product names, and service names mentioned in this Agreement are trademarks owned by WP Stronk.
Any claim relating to WP Stronk’s services or products shall be governed by the laws of Indonesia, without regard to its conflict of law provisions.
Either party may terminate the website maintenance service by providing a written notice of termination to the other party. Upon termination, the client will remain responsible for any outstanding fees or charges. Termination shall not relieve the client of any payment obligations incurred prior to the termination date. In the event of termination, WP Stronk will provide a final report summarizing the services performed up to the termination date.
The client represents and warrants that they have all necessary rights, licenses, and permissions to use the content provided to WP Stronk for website editing and maintenance. The client retains full ownership of their intellectual property, including but not limited to text, images, videos, logos, and trademarks used on their website. WP Stronk acknowledges and agrees that it will not claim any ownership rights over the client’s website content or intellectual property. WP Stronk is granted a limited license to use the client’s intellectual property solely for the purpose of providing the website maintenance services outlined in this agreement.
WP Stronk agrees to treat all client information, data, and materials as strictly confidential. WP Stronk shall not disclose any client information or data to any third party without the client’s prior written consent, except as required by law or as necessary to perform the website maintenance services. WP Stronk will implement reasonable measures to ensure the security and confidentiality of client information and data.
The client agrees to indemnify, defend, and hold WP Stronk and its officers, directors, employees, and agents harmless from any claims, damages, losses, or liabilities arising out of the client’s use of the website maintenance services. This includes, but is not limited to, any claims related to copyright infringement, unauthorized use of third-party materials, defamation, or violation of any laws or regulations. The client will reimburse WP Stronk for any costs, including reasonable attorneys’ fees, incurred as a result of such claims.
Neither party shall be liable for any failure or delay in the performance of their obligations under the contract if such failure or delay is due to causes beyond their reasonable control. This includes, but is not limited to, acts of God, natural disasters, war, terrorism, civil unrest, government regulations, labor disputes, or technical failures. In the event of a force majeure event, the affected party shall promptly notify the other party and make reasonable efforts to mitigate the impact of the event on the performance of the website maintenance services.
During the term of the website maintenance agreement and for a specified period after its termination, the client agrees not to engage in a similar agreement with a direct competitor of WP Stronk. The client acknowledges that WP Stronk invests time, resources, and expertise in providing the website maintenance services and that the client’s engagement with a direct competitor may result in harm to WP Stronk’s business interests. The specific duration and scope of the non-competition clause shall be agreed upon by both parties and documented in a separate non-competition agreement if required.
Any disputes arising out of or in connection with the website maintenance agreement shall be resolved through good-faith negotiations between the parties. If the dispute cannot be resolved amicably within a reasonable time, it will be referred to mediation or arbitration in accordance with the applicable laws and regulations. The mediation or arbitration proceedings shall take place in a mutually agreed-upon location and the costs shall be shared equally between the parties. The decision reached through mediation or arbitration shall be final and binding on both parties.
The website maintenance agreement constitutes the entire agreement between the parties and supersedes any prior agreements, understandings, or representations, whether oral or written. Any modifications, amendments, or waivers to the agreement must be made in writing and signed by both parties. No party shall be bound by any oral or implied representations or warranties not expressly stated in the website maintenance agreement. In the event of any conflict or inconsistency between the terms of the agreement and any other documents or communications, the terms of the agreement shall prevail.
We aim to complete your requests within an average of 48 hours, limited to weekdays. However, the turnaround time may vary based on the quantity and complexity of the content. It is important to note that we do not provide custom coding or development services that require PHP or Javascript work, but we can accommodate simple CSS modifications. Additionally, any design and graphic work must be provided by you as assets.
However, we are able to assist with a range of content editing tasks, such as editing pages and posts, adding new WooCommerce products, and creating new landing pages based on existing elements already present on the site. It is worth noting that any new landing pages based on external designs, such as Figma, PSD, or other sites, fall under custom development and are not included in our maintenance services.
We understand that some competitors may advertise these services as part of their maintenance package, but we believe in upfront honesty with our clients. It is important to note that theme and plugin settings are within the scope of our maintenance services.